A few years ago, when someone experienced poor customer support, they would tell their friends and family. With the advent of social media, a customer can post about their experience, good or bad, and potentially thousands of people know about
Listening to your customers, acting on customer feedback and communicating back to the customers what approach you took to fulfil the customer’s queries and provide service to them are the key factors to customer support. And all leading organizations that
Getting the attention of potential customers through marketing campaigns and converting them into paying customers are only two parts of the small-business-success equation. For your business to survive a competitive market and grow in a sustainable way, customer retention needs
In an increasingly competitive marketplace where the customers are more empowered and aware than earlier, businesses have to deploy numerous measures to grow and make revenues. From using web marketing strategies to using social media campaigns, they leave no options
With intense competition threatening to lure customers away to rivals and buyers becoming well informed about service and products, companies are resorting to numerous measures to satisfy the customers. This is true for literally any company- belonging to any segment.