When you’re in the business of providing products to your customers, roughly half of your business success revolves around shipments. This means that you have to have a streamlined process in place in order to be profitable. Here are some of the ways that you can work towards managing your shipments.
Calculate Your Costs
Determine the costs that are associated with your shipments. There are likely handling charges and supplies that will need to be factored into the equation. Even if you use another vendor for your shipment needs, this will cut into your bottom-line. The caution with this approach is that you’re relying on someone else to ensure that your products arrive to your customer on time and in good condition. Formulate a contract with your shipping company so that everyone understands what needs to be done.
Cut out Middlemen
Another solution to managing your shipments is to cut out the middleman in the process. You can buy used freightliner trucks in order to get your shipments out the door and to your customers. This will give you greater control over the on-time deliverability and the condition of the product while in transit. Another perk of this method is that you have more control when it comes to keeping tabs on your costs.
Factor in Return Rates
Even in the biggest companies, there will be customers that aren’t happy with your products. Implement a return policy so that you can ensure that your customers are still happy with you as a company. Focus your efforts on customer service solutions so that you can get things handled in the most efficient manner possible. For example, schedule the pickup of the product that needs to be returned and send out surveys to your customers so that you can gauge their level of satisfaction.
Use Online Management Options
Keeping track of all of your shipments can prove to be problematic as your business grows. Using online tracking tools will assist you with your endeavors. Another benefit of having these types of tools available is that you can automate customer update notifications. This may eliminate some of the phone calls that you receive from your customers calling to ask when they can expect to see the products that they ordered.
Use these tips so that you can get a handle on managing your shipments. Your company is only profitable if customers are happy with the products that they receive.